Privatlivspolitik | Akusoli Moisture Absorption Heel Pads

Akusoli Moisture Absorption Heel Pads PRIVACY POLICY (U.S.)

1. ABOUT THIS PRIVACY POLICY

In Short: This Policy explains how we handle your Personal Information. It helps you understand what we do with it and your privacy rights.

Welcome! This Privacy Policy (“Policy”) explains how WELLNOVA SOLUTIONS INC, trading as Akusoli Moisture Absorption Heel Pads brand and other Household brands (“Company”, “we”, “us”, or “our”) handles your Personal Information (“Personal Information” or “Data”) when you:

Besøg vores salgswebsteder (“Website”);
Køb vores produkter eller tjenester ("varer" eller "tjeneste");
Ellers interagér med os (support, sociale medier, konkurrencer, affiliateprogrammer osv.).

This Policy applies only if you are resident of United States and it outlines what Personal Information we collect, its purposes, how we use and share it, how long we retain it, your rights, and how we protect your Data. We are fully committed to process your Personal Information lawfully, fairly, and transparently in accordance with:

the California Consumer Privacy Act (CCPA/CPRA);
U.S. state privacy laws (e.g. VCDPA, CPA, CTDPA, UCPA);

If you do not agree with our practices, please refrain from using the Website, purchasing our Goods or Services or submitting your Data in any other way. This Policy is effective as of 19th of November 2025.. We may update this Policy occasionally all updates take effect upon publication, so we encourage you to review it regularly to stay informed.

2. WHO IS RESPONSIBLE FOR YOUR PERSONAL INFORMATION?

We are: WELLNOVA SOLUTIONS INC, your Personal data Controller

Vores CVR nummer er: 001530076

Vores registrerede adresse: 354 Downs Blvd, Suite 101A Franklin, TN 37064

Vores support-e-mailadresse: support@akusoli.com

We have appointed a Privacy Officer to oversee our Data protection obligations. You can contact the Privacy Officer directly at dpo@akusoli.com, or use any of the communication methods provided in Section 11 of this Policy.

3. CATEGORIES OF INFORMATION COLLECTED AND HOW IT IS USED

Kort fortalt: Vi indsamler hovedsageligt kun de data, der er nødvendige for at levere vores varer eller tjenester og drive vores hjemmeside. Dette afsnit forklarer, hvorfor vi indsamler det, og hvordan vi bruger det.

We only collect the Data we truly need – and only use it for clear, lawful reasons. Below, you’ll find a detailed list of the categories of information we collect, how we use it, and how long we keep it. This section also serves as our Notice at Collection under the California Privacy Rights Act (CPRA) and Summary of Processing for the 12 Months Preceding.

We may collect or process the following categories of information, depending on how you interact with us. More detailed information provided in tables below:

1. IDENTIFIERS & COMMERCIAL DATA

Purpose of collection / use	When you purchase Goods or Services via our Website, we process your Data to manage your order, arrange delivery, handle payments, send transactional communication and provide other related services (e.g., order confirmation, updates, returns, or refunds). We also use Identifiers and Commercial Information to detect and prevent fraud, maintain security, provide customer service, and comply with legal obligations.
Category examples	Identifikation og kontaktoplysninger: fuldt navn, leveringsadresse, e-mailadresse, telefonnummer. Tekniske oplysninger: IP-adresse, sprog, enhedstype. Commercial information: products purchased, order/return history, subscription status, cart data, feedback.
Data retention period	Ordre- og betalingsoptegnelser opbevares i 10 år i overensstemmelse med juridiske, skattemæssige og regnskabsmæssige forpligtelser.
Sold or Shared for cross-context behavioral advertising?	No. We do not sell or share this information for cross-context behavioral advertising.

2. PAYMENT & FINANCIAL DATA

Purpose of collection / use	We process your Data when handling payments related to your orders, subscriptions, discounts, returns, chargebacks or refunds. This processing also includes the performance of tax obligations, such as issuing invoices, maintaining accounting records, and fulfilling other legal statutory requirements e.g. fraud detection, transaction security.
Category examples	Payment Information: Payment method/type, masked card digits, payment token, transaction amount/time, refund reasons; billing address; bank/IBAN (if used); customs data where required, invoices, VAT and other required accounting documentation.
Data retention period	Ordre- og betalingsoptegnelser opbevares i 10 år i overensstemmelse med juridiske, skattemæssige og regnskabsmæssige forpligtelser. Fraud logs retained for 5 years after transaction.
Sold or Shared for cross-context behavioral advertising?	No.

3. MARKETING & PREFERENCE DATA

Purpose of collection / use	We process your Personal Information to inform you about our Goods, Services, promotions, new features, or to request your feedback. This includes sending general or personalized marketing content (e.g., newsletters, promotional messages, surveys) via email, SMS, or phone calls. When we send communications from the Company, they may include marketing information and offers about this brand and other brands operated by the Company (“Wellness brands”). We may tailor our marketing based on information we already maintain about you - such as your purchase history, browsing activity, or stated preferences - to make our offers more relevant. This practice is sometimes referred to as personalized or targeted marketing. In compliance with the California Consumer Privacy Act (CCPA/CPRA) and other U.S. state privacy laws (VCDPA, CPA, CTDPA, UCPA), we send marketing communications only where permitted by law and provide clear options to opt-out at any time: Email: We may send promotional or informational emails without prior consent, provided that each message clearly identifies the sender, includes our contact details, and offers a simple unsubscribe option. SMS or phone calls: We only send marketing text messages or automated calls if you have given us express written consent (for example, by checking a box or signing up). However, we may contact you by phone or text about your existing order or product (e.g., delivery updates, support, or warranty reminders) without separate marketing consent, as these are considered transactional or service communications. Remember! You have the right to object for direct marketing at any time, free of charge, by: using the unsubscribe link in any email; using the unsubscribe link on the “Thank You” page; replying “STOP” or the specified keyword to an SMS; informing our representative during a call to be added to our Do Not Call list; or emailing us with your request. Opting out will not affect important transactional or service-related messages (such as order confirmations, product updates, or safety notices).
Category examples	Kontaktoplysninger: fulde navn, e-mailadresse, telefonnummer, land; Logfiler: samtykkeindsamlingslogfiler (dato, metode, præferencer, oplysninger om afmelding, anmodninger om fravalg). Data om marketinginteraktion: oplysninger om, hvordan du interagerer med vores markedsføringsmaterialer – såsom meddelelseslevering og åbningsstatus, klik på links, kampagnedeltagelse, kommunikationspræferencer, afmelding eller fravalg samt tidsstempler for interaktion. Købs- og engagementshistorik (hvis relevant): oplysninger udledt fra dine tidligere transaktioner eller markedsføringsinteraktioner, såsom købte produkter, henvisningskilder, anvendte links eller svar på kampagner. Tekniske oplysninger (til levering via e-mail eller SMS): enhedstype, IP-adresse, land.
Data retention period	5 years from contact received date, unless you opt-out earlier. Recordings of conversations - 6 months from the moment of creation. The suppression lists may be kept longer to comply with legal requirements.
Sold or Shared for cross-context behavioral advertising?	Yes. We may share limited identifiers (for example, cookie IDs or advertising device IDs) with analytics and ad partners to measure the effectiveness of our campaigns and deliver advertising relevant to your interests. You can opt out of cross-context advertising through Your Privacy Choices link. Where required by law, we honor browser- or device-based opt-out signals, including Global Privacy Control (GPC). We do not sell Personal Information for monetary consideration.

4. COMMUNICATION DATA

Purpose of collection / use	If you contact us by phone and/or in writing (via Live Chat, customer support, email, social media or otherwise), we will keep a record of the fact of your contact and the information you have provided to us, including your Personal Information, to properly process your request and respond to your question, request or complaint. We use artificial intelligence (AI)-based tools (fully or semi-automated) to assist our customer support team. These tools are used for suggesting draft responses, guiding or answering calls before transfer to a human agent, transcribing and summarising conversations, and providing automated replies to frequently asked or trained questions. Bemærk! Alle AI-genererede outputs gennemgås og valideres af menneskelige medarbejdere, hvis beslutningerne kan påvirke dine rettigheder. Vi er ikke udelukkende afhængige af automatiseret beslutningstagning, der medfører juridiske eller lignende betydelige virkninger. Vi bruger ikke dine data til at træne AI-modeller, medmindre de er fuldstændig anonymiserede.
Category examples	Ved kontakt pr. telefon: navn, efternavn, mobiltelefonnummer, e-mailadresse, bopælsadresse, købsoplysninger og andre oplysninger, der er nødvendige for at bekræfte din identitet (hvis det er nødvendigt). Dato og tidspunkt for opkaldet, varigheden af opkaldet og en optagelse af opkaldet. Kontakt via e-mail / eller via Livechat, kundesupport: navn, efternavn, mobiltelefonnummer, e-mailadresse, bopælsadresse. Købsoplysninger og andre oplysninger, der er nødvendige for at bekræfte din identitet (hvis det er nødvendigt). Andre oplysninger relateret til den skriftlige anmodning, vedhæftede dokumenter eller andet visuelt indhold, samt al korrespondancehistorik.
Data retention period	Optagelser af samtaler – 6 måneder fra oprettelsestidspunktet. Skriftlig kommunikation – 3 år efter din forespørgsel blev afsluttet. Vi kan opbevare visse oplysninger længere, hvis vi er forpligtet til det for at overholde gældende lovgivning eller baseret på legitime interesser.
Sold or Shared for cross-context behavioral advertising?	No.

5. LEGAL CLAIMS DATA

Purpose of collection / use	We may process your Personal Information in case we become a party or concerned party in legal proceedings to which you are subject to, or we are statutorily required to collect and/or provide information about you in order to comply with the applicable law. Also, in all cases where we suspect fraud, theft, unlawful reselling, misuse of marketing activities with our brand names, or other unlawful activities involving our Website, Company, brands and or services, we report such cases to the appropriate pre-trial investigation authorities (such as the police or prosecutor’s office).
Category examples	Alle oplysninger, som vi opbevarer om dig, og som er en del af den juridiske proces, f.eks. regnskabs- og juridiske sagsakter, juridiske dokumenter, andre oplysninger, du giver os, samt andre oplysninger, som vi er lovmæssigt forpligtet til at indsamle og/eller videregive. Derudover indlæg, krav og retsafgørelser. Hvis det bliver relevant – oplysninger om strafferetlige lovovertrædelser og domme.
Data retention period	As long as the legal proceedings are going and 5 years from the date of entry into force of the court or authority's decision, or the date on which the legally binding decision is fully implemented.
Sold or Shared for cross-context behavioral advertising?	No.

6. INTERNET & NETWORK ACTIVITY DATA

Purpose of collection / use	Når du besøger og browser på vores hjemmeside, behandler vi visse personoplysninger til statistiske, analytiske, markedsføringsmæssige og performanceovervågningsformål. Dette hjælper os med at forbedre funktionaliteten, stabiliteten, sikkerheden og den samlede brugeroplevelse på vores hjemmeside. Afhængigt af dine cookiepræferencer og samtykkevalg kan vi indsamle forskellige oplysninger via cookies og lignende sporingsteknologier ved hjælp af betroede værktøjer som Google Analytics 4 eller andre autoriserede analyse- og markedsføringsplatforme. Detaljerede oplysninger findes i vores Cookiepolitik.
Category examples	Identifikatorer: IP-adresse eller andre enhedsidentifikatorer; Tekniske oplysninger: enhedstype, browsertype, sprogindstillinger, hardware-/softwareindstillinger og konfigurationer, henvisende webadresser (websteder besøgt før/efter); Use information: pages visited on our Website, interactions, clicks, or session behavior, visit timestamps, session duration, selected interface or account preferences (if applicable).
Data retention period	Hvis du vil vide mere om opbevaringsperioderne for cookies, kan du se vores Cookiepolitik.
Sold or Shared for cross-context behavioral advertising?	Yes (ads/analytics). Opt-out via Your Privacy Choices link. Where required by law, we honor browser- or device-based opt-out signals, including Global Privacy Control (GPC).

7. VISUAL DATA

Purpose of collection / use	We process your Personal Information when you submit, create, or allow us to use content that features you for promotional purposes. This includes: Brugergenereret indhold (UGC), såsom udtalelser, anmeldelser, billeder eller videoer, som du deler direkte med os eller tagger os i på sociale medier. Deltagelse i foto- eller videooptagelser, der er arrangeret af os, hvor dit billede, din stemme eller dine personlige identifikatorer kan bruges til markedsførings- eller reklamekampagner. Hvis det er relevant, vil der blive underskrevet en separat aftale om brug af billeder eller indhold før offentliggørelse eller distribution, eller også vil der blive indhentet samtykke via en særlig formular.
Category examples	Identifikatorer: fuldt navn, brugernavn eller profilnavn; Medieindhold: foto, video eller lydoptagelser; Deltagelse: vidnesbyrd, anmeldelser eller andet indhold, du leverer eller giver os tilladelse til at bruge, identifikatorer på sociale medier (tags, omtaler, brugernavne), aftale om billedbrug eller promoveringsindhold (hvis det er relevant), samtykkelogs.
Data retention period	UGC- og kampagneindhold: opbevares i op til 2 år fra datoen for indsamling eller samtykke, medmindre en kortere eller længere periode er angivet, eller samtykke tilbagekaldes. Indhold i reklamekampagner: Arkiveres i op til 10 år til juridiske formål, kontraktforpligtelser eller lovoverholdelse.
Sold or Shared for cross-context behavioral advertising?	No.

8. SENSITIVE PERSONAL INFORMATION (SPI)

Purpose of collection / use	We do not intentionally collect sensitive Personal Information such as health, biometric, or religious data. However, certain information like payment details, government identifiers, or precise geolocation may be classified as SPI under specific stale law. We do not use or disclose Sensitive Personal Information to infer characteristics or for any non-exempt purpose. As a result, a “Limit the Use of My Sensitive Personal Information” control is not presented.
Category examples	Payment tokens, limited payment metadata, government identifiers.
Data retention period	Payment records are retained for 10 years. Tokens normally retained only as long as necessary to complete transactions and handle refunds or chargebacks, no longer than 2 years.
Sold or Shared for cross-context behavioral advertising?	No.

9. CONTEST & PROMOTIONAL DATA

Purpose of collection / use	We process your Personal Information when you participate in our contests, competitions, games, or events. This is done to manage your participation, communicate with you, and (where applicable) publish or promote the outcome of the activity.
Category examples	Identifikatorer: fuldt navn, e-mailadresse, telefonnummer; Deltagelse: engagement på sociale medier (kommentarer, delinger, “likes”, “follows”, reaktioner), konkurrencebidrag, svar, evalueringer/bedømmelser, deltagelse i begivenheder; Medieindhold: indsendte eller indfangede billeder/videoer, billeder/stemme i optagelser.
Data retention period	Contest participant data – retained for 1 year after the announcement of winners or as described in specific contest terms.
Sold or Shared for cross-context behavioral advertising?	No.

10. AFFILIATE & PARTNER DATA

Purpose of collection / use	When you participate in our Affiliate Program (e.g., promoting our Goods or Services via links, campaigns, or other agreed methods), we process your Personal Information to manage your participation, track referrals, calculate commissions, and make payments. We may also use your Data to communicate with you about affiliate program updates, compliance checks, complaints or performance reporting.
Category examples	Identifikatorer: navn, efternavn og kontaktoplysninger (e-mailadresse, telefonnummer), affiliatekonto-/loginoplysninger; Betalings- og faktureringsoplysninger: bankkonto eller andre betalingsidentifikatorer, fakturaer; Data om ydeevne og sporing: henvisningskoder, kampagnestatistik, genererede leads/salg, IP-adresse, cookies (hvis det er relevant); Cookies: sporingsdata, hvor det er relevant (underlagt cookiepolitik og lokale regler).
Data retention period	Data om partnerprogrammet – opbevares under din deltagelse i programmet og op til 5 år efter ophør (til regnskabsmæssige, juridiske og svindelforebyggende formål). Betalingsoptegnelser – opbevares i 10 år for at overholde finans- og regnskabslovgivningen. Affiliatefotos og -videoer – som aftalt i det specifikke affiliateprogram eller ved gensidig aftale.
Sold or Shared for cross-context behavioral advertising?	Sometimes (attribution tools may rely on advertising identifiers/cookies). Opt-out via Your Privacy Choices link. Where required by law, we honor browser- or device-based opt-out signals, including Global Privacy Control (GPC).

11. SOCIAL MEDIA DATA

Purpose of collection / use	We manage our business profiles and accounts on various social networks. If you are interested in our Services and follow our profiles on social networks, participate in our games, promotions, share your photos with us or tag us in your photos, public posts, etc., we collect and use your Data, which we receive directly from you, when you are active in our accounts. Please note that our accounts are integrated into social networking platforms (e.g. Facebook, Instagram, Linkedin, etc.) and therefore all social platform providers as independent data controllers have full access to collect your Personal Information. You can find detailed information on the data processing, purposes and scope of data use by each social networking platform in the privacy policy of the respective social network. Also if you want to exercise your rights in relation to data processed by social networks, it is more efficient to contact the controller of the social network directly.
Category examples	Identifikatorer: navn, efternavn og profilfoto. Offentlige interaktioner: Synes godt om, følger, kommentarer, delinger; Deltagelse: meddelelser, du sender (indhold, tidspunkt, vedhæftede filer, historik), aktiv deltagelse i spil/begivenheder, samt alle billeder, du sender til os eller tagger os i.
Data retention period	The provider of the social network concerned shall set the time limits for the retention of data. We recommend that you check the privacy policy of the social network concerned. We normally retain and don’t delete them unless you withdraw consent, request deletion, or the platform enforces earlier deletion.
Sold or Shared for cross-context behavioral advertising?	No.

Here are also few important things for you to know:

Automated tools and AI: We may use AI or other fully or semi-automated technologies to support service delivery (e.g., chatbots, ChatGPT, Gemini, AI tools providers and etc.), but we do not use automated decision-making that produces legal or similarly significant effects on you. All AI-assisted or automated responses are reviewed by humans when decisions could impact your rights.
Cross-Context: We may combine information from different sources (e.g., your Website activity, purchase history, and customer-service interactions) to improve your experience and our service.
We may “sell” or “share” Data: Under California law, a “sale” includes making Personal Information available to a third party for any form of value, not only for money, and “sharing” refers to disclosing Personal Information for cross-context behavioral advertising. We do not sell Personal Information for monetary consideration, but in some cases we share limited data - such as internet or network activity and inferences - with advertising and analytics partners to measure performance and deliver relevant ads. You can opt out at any time through our “Your Privacy Choices” link, and where required by law, we honor browser- or device-based opt-out signals (e.g., Global Privacy Control).
Children’s data: Our Website and Services are not intended for minors. We do not knowingly collect, sell, or share Personal Information of individuals under the age established by law. If we become aware of such a collection, we will delete the information promptly.

4. PERSONAL INFORMATION COLLECTION SOURCES

In Short: We get your Data directly from you, through your use of our Website, or from trusted third parties, public sources, etc. This helps us operate our business and stay in touch with you.

We collect Personal Information from the following categories of sources:

Directly from you: When you place an order, contact us for support or inquiries, complete forms or surveys, participate in contests or promotional campaigns, communicate with us by email, phone, chat, or social media, or otherwise use our Services.
Automatically via technology: When you visit or interact with our Website or other online platforms, we automatically collect certain Data, including identifiers and information regarding your activity using cookies, pixels, SDKs, log files, and similar technologies. We use these tools to improve functionality, enhance your experience, analyze usage patterns, and secure our systems.
From third parties, vendors, and service providers: We collaborate with carefully selected partners (e.g., payment processors, shipping carriers, analytics and marketing platforms, and customer-support providers). They may share limited Personal Information with us when they collect them during service.
From our affiliate and referral partners: If you follow a referral link, use a partner discount code, we may receive information that might contain your Personal Information.
From other Intra-Group companies (if applicable): Where necessary for internal administrative, service provision, or business development purposes, we may receive your Data from other entities within our corporate group.
From publicly available sources (if applicable): Where appropriate and permitted by law, we may collect Personal Information from public registers (e.g. company registries, professional association websites), official government databases, or social media profiles (e.g. LinkedIn), particularly in the context of business-to-business (B2B) communication, professional outreach or due diligence.

Note! This Policy does not govern the privacy practices of unaffiliated third parties that operate independently, such as external social networks, advertising providers, or linked websites. We encourage you to review their privacy policies to understand how they process your information.

5. CATEGORIES OF INFORMATION DISCLOSED & SHARED WITH THIRD PARTIES

In Short: We share your Data but only when necessary and with strong safeguards - always ensuring your privacy is protected.

We share your Personal Information when necessary, and with your privacy in mind.

We may share limited Data with trusted third parties to provide our Services, meet legal obligations, or support business daily operations. Whenever we do, we ensure that your Data is protected and handled responsibly. We may share your Data with:

Service Providers, Contractors: We engage with various service providers to support our business functions (e.g. IT support, hosting, payments, shipping, analytics, customer service, marketing, auditing, legal services, etc.). These providers may access only the Data required to perform their duties and are contractually prohibited from using it for any other purpose.
Intra-Group Companies: We may share your Data with other entities within our corporate group for internal administrative purposes, centralized services, or to provide integrated services. All intra-group transfers are covered by internal data-protection agreements ensuring consistent safeguards across all locations.
Advertising/ Analytics Partners or Third Parties: We may share limited Data with platforms that deliver marketing campaigns and analytics. Under California law, this type of disclosure may be considered “sharing” for cross-context behavioral advertising. You can opt out at any time by using our link placed at the bottom of the Website footer “Your Privacy Choices”.
Public or governmental authorities: In certain circumstances, your Data may be shared with third parties such as public authorities, law enforcements, courts, insurers, fraud prevention services agencies, independent service providers etc.
Other corporates or auditors: In the context of a potential or actual merger, acquisition, asset sale, or restructuring, we may disclose limited Data to potential investors, buyers, or their auditors, and advisors.
Andre tredjeparter med dit samtykke: Hvor det er lovmæssigt påkrævet, deler vi kun dine data med tredjeparter, hvis du udtrykkeligt har givet os dit informerede og frit givne samtykke.

6. PERSONAL INFORMATION RETENTION PERIODS

In Short: We keep your Data only as long as needed for legal, contractual, or Services-related purposes - then we delete or anonymize it securely.

Vi opbevarer kun dine data, så længe det er nødvendigt for at:

At opfylde de formål, de er indsamlet til,
At levere dig vores varer eller tjenester,
Overholde juridiske, lovmæssige eller kontraktmæssige forpligtelser, eller
Løs tvister eller håndhæv vores aftaler.

Detaljerede opbevaringsperioder for hvert databehandlingsformål er angivet iSektion 3 i denne politik. Når den gældende opbevaringsperiode er udløbet, vil vi enten sikkert slette dine data eller anonymisere dem uigenkaldeligt inden for en rimelig tidsramme, i overensstemmelse med bedste praksis i branchen og juridiske krav.

7. SECURITY OF PERSONAL INFORMATION

Kort fortalt: Vi anvender stærke tekniske og organisatoriske foranstaltninger til at beskytte dine data, og vi arbejder løbende på at forhindre uautoriseret adgang og beskytte dit privatliv.

We are committed to protecting your Data and take the security of your information seriously. We apply a combination of technical and organisational measures to prevent unauthorised access, accidental loss, misuse, alteration, or disclosure of Personal Information. These safeguards reflect the principles of privacy laws, including accountability, limiting collection, accuracy, openness, and safeguards:

Processing Personal Information fairly, lawfully, and transparently;
Limiting collection and retention to what is necessary;
Restricting access to authorized employees only;
Requiring service providers to meet strict security standards;
Providing regular privacy and security training to staff;
Conducting periodic internal and external audits;
Using encryption and other safeguards where sensitive information may be involved;
Performing regular Data backups and logging activity for security purposes;
Continuously monitoring our systems for threats and vulnerabilities;
Updating our processes as risks and technology evolve.

Note! Even with strong safeguards, no system or internet transmission is completely risk-free. To help protect yourself, use strong and unique passwords, keep them confidential, secure your devices, and be cautious with suspicious links. If a data breach occurs that poses a risk of significant harm, we will notify affected individuals and regulators as required by law.

8. INTERNATIONAL PERSONAL INFORMATION TRANSFERS

In Short: Sometimes we need to transfer your Personal Information outside your country or state, but only when necessary and always with strong legal safeguards to keep your Data protected.

Our Company works with partners and service providers around the world. This means your information may be transferred outside the United States - for example, to the EU, the UK, or other countries where our Intra-group companies or service providers are located.

Whenever we transfer Personal Information internationally, we apply appropriate contractual, organizational, and technical safeguards to ensure an equivalent level of protection consistent with the privacy laws of your jurisdiction. These safeguards may include:

Data-transfer agreements incorporating Standard Contractual Clauses (SCCs) or their local equivalents approved by regulators;
Intra-group data-protection agreements binding all affiliated entities to the same high standards of confidentiality and security;
Vendor due diligence to confirm that third-party processors maintain adequate security and privacy controls; and
Risk assessments and ongoing monitoring of cross-border data flows.

9. AUTOMATED DECISION MAKING AND ARTIFICIAL INTELLIGENCE

In Short: We use some AI and automated tools to support our Services, but we do not rely on them to make decisions that have legal or similarly significant effects on you.

We may use certain Artificial Intelligence (AI) - based tools and fully or semi-automated systems - for example, AI may help our customer service team by suggesting draft replies or transcribing a call to enhance the speed and accuracy of our services.

However, we do not engage in automated decision-making, including profiling, that produces legal, financial or similar effects concerning you. Specifically:

Eventuelle anbefalinger, svar eller oplysninger, der genereres af AI-værktøjer, leveres udelukkende til informationsformål og er underlagt gennemgang og validering af vores menneskelige personale;
Vi bruger ikke algoritmer eller automatiserede systemer til at træffe beslutninger om dig, der medfører retsvirkninger (f.eks. afvisning af en tjeneste), uden meningsfuld menneskelig inddragelse;
You have the right to request human intervention and express your point of view if you believe any decision or response has been generated through automated means that significantly affects you, and to obtain an explanation and review of such a decision by a human member of our staff;
We try to be transparent and inform you when AI or automation was used to help deliver a service;
We never use your identifiable Personal Information to train AI models. If any Data is used for improvement, it is anonymized so it can no longer identify you;
We keep this information only as long as needed to deliver the service, protect it under strict contracts with our vendors, and prohibit those vendors from using identifiable data for their own model training.

10. YOUR RIGHTS OVER YOUR PERSONAL INFORMATION

In Short: You have rights over your Personal Information, including access, correction, deletion, objection, and more. This section explains what those rights are and how they work.

If we process your Data as set out in this Policy, or you believe we may be doing so, you have the following rights. These rights apply regardless of whether we process your Data as a client, supplier, contractor, or professional contact:

If you are a U.S. resident or our processing relates to U.S. individuals, your rights under State Privacy Laws (which may vary by state):

Right to know/access – Request information about the categories and specific pieces of Personal Information we have collected, used, disclosed, sold, or shared about you, and obtain a copy of that Data.
Right to deletion – to request the deletion of Personal Information we hold about you, subject to certain exceptions ((e.g., to complete a transaction, detect fraud, or comply with recordkeeping laws).
Right to correction – to request correction of inaccurate Personal Information.
Right to data portability – to request receive a copy of your Personal Information in a portable format.
Right to Opt-out of Sale or Sharing (California law and other states) – Opt-out of the "sale" or "sharing" of Personal Information, including use for cross-context behavioral advertising. We provide a link in footer "Your Privacy Choices" where you can easily execute your right.
Right to Limit the Use of Sensitive Personal Information (CPRA) – Request that we restrict the use and disclosure of your sensitive information (e.g., precise geolocation, health data, or financial details) beyond what is necessary to provide requested services.
Right to Opt-Out of Profiling (where applicable by state law) – Object to profiling that produces legal or similarly significant effects concerning you.
Right to Non-Discrimination – You should not receive any discriminatory treatment for exercising your privacy rights.
Right to Appeal (Virginia, Colorado, Connecticut) – If we deny your privacy rights request, you may appeal our decision by contacting us through the same request channel. If your appeal is denied, you may contact your state Attorney General.
Right to limit use of sensitive Personal Information (CPRA only) – to request restrictions on how we use sensitive information (e.g., precise geolocation, health data, financial data).
Right to non – discrimination – You will not be treated differently for exercising your privacy rights.
Right to appeal – You have the right to appeal if we deny your privacy rights request (as required by Virginia, Colorado, and Connecticut laws). If the appeal is denied, you may contact your state Attorney General.

Bemærk venligst: Dine rettigheder er ikke absolutte. I visse tilfælde kan udøvelsen af dine rettigheder være begrænset i henhold til gældende love om databeskyttelse – for eksempel hvis indfrielse af din anmodning ville påvirke andres rettigheder og frihedsrettigheder negativt, eller når vi er juridisk forpligtet til at beholde visse personlige data (f.eks. ved lovoverholdelse, juridiske krav eller reguleringsmæssige formål).

11. HVORDAN UDØVER DU DINE RETTIGHEDER, ELLER KONTAKTER DU OS?

If you have any general questions about this Policy, how we process Data, complaint or if you wish to exercise any of your Data Subject rights, you can contact us by email at: dpo@akusoli.com or via post address: 354 Downs Blvd, Suite 101A Franklin, TN 37064.

For at hjælpe os med at behandle din anmodning effektivt, bedes du gøre følgende:

clearly express your question or complaint,
specify which right you wish to exercise (if applicable),
provide enough information to identify you (we may ask for proof of identity or proceed identity verification process), and
include any relevant details that will help us respond quickly.

You may also authorize someone to act on your behalf. If so, please ensure your authorized person provides us with written and signed permission confirming they are allowed to act for you. We may deny a request if sufficient proof of authorization is not provided.

We aim to respond without undue delay within 45 days of receiving your request. This time is extendable by an additional 45 days where reasonably necessary in which case, we will inform you in advance and explain the reason for the delay.

SLUTNINGEN PÅ POLITIKKEN

® 2025 Akusoli Alle rettigheder forbeholdes.

DANSK

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